Privacy Policy
Effective date: April 6, 2026
Santiam Heating & Sheet Metal, Inc. (“Santiam,” “we,” “us”) operates the website at santiamheating.com. This policy explains what information we collect, how we use it, and how you can contact us with questions.
What We Collect
Information you give us directly
When you fill out a contact or service request form on our site, we collect the information you provide — typically your name, phone number, email address, and a description of your request. We use this information to respond to you and, where applicable, to route your request to our service team.
Information collected automatically
We use Google Analytics to understand how visitors use our site. This tool collects anonymized data about pages visited, time on site, general location (city/region level), and form submission activity (such as which forms were submitted, but not the content you entered). It does not identify you personally. Like most websites, our servers also log standard technical data such as browser type and IP address.
We use cookies to support basic site functionality and analytics. You can disable cookies in your browser settings, though some site features may not work as intended.
How We Use Your Information
We use the information we collect to:
- Respond to service and scheduling requests
- Improve our website based on usage patterns
- Communicate about your project or account
We do not sell your information. We do not share it with third parties except as needed to operate our business (for example, routing contact form submissions to our service scheduling system).
Data Retention
We retain contact form submissions as long as they are relevant to your service relationship with us. Analytics data is retained according to Google Analytics’ standard retention settings.
Your Choices
You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on. You can also contact us directly to ask about the information we have on file for you.
Contact Us
Questions about this policy? Reach us at:
This policy may be updated from time to time. Changes will be reflected by a revised effective date at the top of this page.